Six Sigma at many organizations simply means a measure of quality that strives for near perfection.  Six Sigma is a disciplined,data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process -- from manufacturing to transactional and from product to service.

The statistical representation of Six Sigma describes quantitatively how a process is performing.  To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities.  A Six Sigma defect is defined as anything outside of customer specifications.  A Six Sigma opportunity is then the total quantity of chances for a defect. 

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects.

The DMS “Six Sigma Service” program establishes standardized procedures in order to deliver the highest quality service to our clients.  Additionally, ongoing audits are conducted to guarantee that our systems function as documented.  Key Performance Indicators (KPIs) are reported to the client each month, resulting in the highest financial and operations performance possible.  A hands-on “Management by Walking Around (MBWA)” philosophy enables the delivery of superior on-site property/facility management and positive customer experiences every day.  These performance and quality measures, supplemented by annual customer surveys, establish the strongest possible client relationships.

DMS strives to improve upon the processes that it is involved with.  Through the applications of Six Sigma, our managers are constantly identifying and removing defects.  We understand that improving the work process by eliminating deficiencies enables us to directly increase the output quality.  Our comprehensive quality control auditing system is specifically designed for each customer and is based on the customer’s individual needs.