Who Are We

A Legacy of Service, A Future of Partnership

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Over 55 Years of Trusted Service HQ in Pasadena, 7 Regional Offices

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Family-Founded, Purpose-Driven Leading Studio & Corporate Campuses

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Certified Operational Excellence CIMS-Green, GBAC, Six Sigma

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1,000+ Direct Employees Ensuring Consistency & Accountability

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Built for Dynamic Industries Entertainment, Biotech, Municipalities

Do what you say you’re going to do — and do it better than anyone else.

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Loren Dotts

President, DMS

DMS at a Glance

Proven Scale. Trusted Systems.

1969

Founded in Pasadena, CA

74M+

Square Feet Cleaned Daily

1,000+

Directly Employed Staff Across the Western U.S.

Certified

CIMS-Green Building Provider with Honors

GBAC

Infection Control Technicians on Staff

7 Studios

Sony, Amblin, Paramount, Fox, The Lot Studios, Skydance, NBCUniversal

What NBCUniversal Needs in a

True Facilities Partner

Today’s Challenge

  • Dynamic production schedules require flexible service response
  • VIP and guest spaces must meet elevated brand standards
  • ESG goals demand real operational alignment — not lip service
  • Inconsistent service undermines brand trust and experience

The DMS Solution

  • Studio-trained flexibility and proactive staffing models
  • VIP Service Commitment embedded in daily operations
  • Sustainability-first service model + CIMS-Green Certified
  • Consistent execution with direct leadership accountability

Your environments are dynamic stages.
We are the trusted crew behind the scenes.

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Experience

  • 35+ Years Servicing Studio and Entertainment Environments
  • Trusted by: Sony, Amblin, Paramount, Fox, The Lot Studios, Skydance, NBCUniversal
  • Trained for Sensitive Environments: VIP Suites, Production Sets, Executive Offices

Specialization

  • Expert Care for Sound Stages, Edit Bays, Screening Rooms, Commercial Kitchens
  • Operational Flexibility for Fast-Paced Production Cycles
  • Confidentiality and Security Protocols Embedded in Daily Operations

Engineering + Janitorial

How We Deliver Operational Excellence—Every Day

From robotics integration and shift scheduling to full-site audits and FMsupport, our Engineering and Janitorial services are designed to reduce costs,ensure consistent service, and deliver total peace of mind.

Leadership Accountability

Direct oversight by experienced, industry-trained managers and supervisors.

Rigorous Training Culture

Continuous employee education, safety-first operations, and service certifications.

Data-Driven Quality Assurance

Real-time inspections, customer feedback loops, and proactive service adjustments.

Innovation Engine

Future-Proofing NBCUniversal’s Environments

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OrangeQC + ClickUp Reporting

Live QA dashboards, mobile inspections, performance data, automated task tracking, and schedule optimization.

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MoonBeam UVC Disinfection

Hospital-grade infection control integrated into daily janitorial protocols.

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Lucid Drone Cleaning Systems

Exterior surface maintenance with minimal disruption and enhanced safety.

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Robotic Cleaning Systems (Whiz, iMop)

Smart automation that enhances floor care efficiency andfrees up technician focus.

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Environmental, Social, and Governance

Responsibility isn’t a program. It’s how we operate every day.

Environmental Leadership

  • CIMS-Green Building Certified (with Honors)
  • GBAC-Trained Infection Control Specialists
  • Green practices integrated daily — not just for events
  • CDP Climate Reporting Disclosure — full environmental transparency

Social Commitment

  • Named a Newsweek Greatest Workplace for Diversity, 2024
  • Direct employment model promotes workplace equity
  • Real mentorships and supplier development — not box-checking
  • Inclusive programs: Career Advancement, Life Coaching, Certification Pathways

The DMS VIP Service Commitment

Every guest, production, and executive on your lot is a reflection of your brand.Our job is to make sure they experience excellence, always.

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Sustainability-First Service Model

Documented green cleaning practices on full display —aligned with NBCU’s public ESG commitments and brand visibility.

Pre-Event VIP Readiness Inspections

White-glove walkthroughs of all key spaces prior to executive visits or high-profile events —ensuring everything is brand-ready.

On-Call Response Commitment

DMS leadership and response crews are available 24/7 —ensuring proactive service adjustments, not reactive recovery.

Timeline Phases

Transitions are where partnerships succeed or fail.

Ours is engineered to deliver stability, confidence, and early wins.

Award Notification

Executive alignment +kickoff briefing

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30 Days Out

Site walks, staffing calibration, tech and security integration

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Final 10 Days

Equipment deployment, safety training, client onboarding, final scheduling

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Day 1 Launch

On-site leadership, full support crew, real-time updates

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Final 10 Days

Daily QC reports, feedback loops, and rapid performance optimization

We Grow With You

A Future-Ready Partnership for NBCUniversal

DMS is built to adapt, scale, and elevate with you —across productions, properties, and evolving priorities.

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Scalable Operational Support

Infrastructure and staffing models that flex with changing site portfolios and production timelines.

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Proactive Innovation & Insights

Ongoing recommendations based on data trends, usage patterns, and emerging technologies.

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Executive-Level Partnership

Direct access to senior leadership, quarterly strategic reviews, and built-in performance scorecards.

We’re not just ready. We’re built for this.

NBCUniversal deserves a partner who understands your world —and delivers at your level.

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Questions? We’re here to answer and excited to begin.

Ready to talk through your facility needs?